Question 1

What is the process for a new display project with your company?

Accepted Answer

We start out trying to get as much information as we can from our customers in regards to the product, the size and configuration of the display, the use of the display, and a target price range if possible. Using the information we obtain, we will create a conceptual rendering of the display for your review. When we have a design concept, we will proceed to produce a prototype of the display for testing and approval.

Question 2

Is there a charge for modifications to the rendering?

Accepted Answer

No.

Question 3

At what stage in the process do you typically supply a quote?

Accepted Answer

Once a design drawing is approved for prototyping.

Question 4

How long does it take for a typical display sample to be made?

Accepted Answer

10-12 business days, shorter for simple projects, longer for larger more complex projects.

Question 5

If we have minor changes to the prototype, is there a fee for these changes?"

Accepted Answer

No.

Question 6

Is it possible for us to supply components or artwork to be packed with the display?

Accepted Answer

Yes, but all the details would need to be worked out at the time the order is placed as this may affect the size of the box the displays pack in, and there may be some other costs associated with the packing, e.g. pads or extra labor, as well as tariffs for any overseas imported items.

Question 7

How long to you guarantee your pricing in this changing economy?

Accepted Answer

Typically 30 days.

Question 8

What is a typical or good quantity of permanent displays for your company?

Accepted Answer

100-10,000+.

Question 9

Do you offer warehousing services?

Accepted Answer

No.

Question 10

Do you charge for renderings?

Accepted Answer

Generally speaking we do not charge for renderings or the production of prototypes. No costs would ever be incurred without first consulting with you and obtaining your approval.

Question 11

How long does it take to get a color rendering?

Accepted Answer

3-5 days based on the current workload.

Question 12

How long does it take to get a quote?

Accepted Answer

Generally 1-3 business days.

Question 13

Under what circumstances do you charge for samples?

Accepted Answer

Typically there is no charge. We will only charge if the display is exceptionally large, complex or requires specialty materials to be purchased. If we did need to charge, the pricing will be in the range to reimburse us for our out of pocket expenses, and nothing would be done without your prior approval.

Question 14

Approximately how long after we issue a PO does it take to produce a job?

Accepted Answer

5-7 weeks unless it is an imported, then allow 12-14 weeks after receipt of the order and final sample approval.

Question 15

What materials do you work best with? Wire, metal, melamine, acrylic?"

Accepted Answer

Primarily wire, sheet metal, round and square tubing. We do integrate wood, melamine, plywood, plastics, or other desired materials.

Question 16

Does your company offer overseas production depending on the materials, timeline, parameters of the job?"

Accepted Answer

Yes.

Question 17

How long has your company been in business?

Accepted Answer

Since 1987.

Question 18

Is there a minimum quantity that must be ordered?

Accepted Answer

No.

FAQs